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Please Read Before Booking

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  • We require 24 hour notice for cancellations OR changes.  If you cancel with less than 24 hours notice or no show, you will be charged for 50% of your service.  We are very understanding that life happens and unforeseen events do occur, we just ask that you communicate with us.  If you are part of our MEMBERSHIP program, the rules still apply. Late cancellations or no shows will result in  50% of the total service fee. ​​

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  • *Please can call or text message us at 619-500-6484 if you are unable to make it to your appointment* (please do not email, dm, message us on yelp etc. regarding appointments, as these will not be checked immediately)​​

 

  • Changing services needs to be done 24 hours in advance. Clients that change or cancel particular services at time of appointment will be charged cancelation fees for the services. Again, please text us and let us know of any changes as soon as you can. 

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  • Please arrive on time to your appointment, If you are more than 10 minutes late we will have to reschedule your appointment and you will be charged for a late cancellation. Being late puts us behind and it isn't fair for the next client that is on time. 

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  • Must have 2-3 weeks of hair growth for your appointment.

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  • All appointments need to be confirmed prior to your scheduled appointment day. Please respond to the confirmation text messages that we send out 48 hours prior to your appointment and again 24 hours before as a second reminder. If we are unable to confirm your appointment by the end of the day prior to your appointment, your appointment may be cancelled and reassigned to another guest on our waiting list.  

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  • No Guest Policy : To maintain a relaxing and efficient environment, The Sugar Room has a no guest policy in place. This means:
       •    No additional guests are allowed in the treatment room or waiting area due to our limited space and comfort of our other clients. 
       •    Children are not permitted in the salon to ensure a focused, professional atmosphere for both clients and staff.

 

We appreciate your understanding and cooperation in helping us provide the best possible experience for everyone.

 

 

   

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